Managing your loan

General

• How do I update my contact Information?
• Why does AOF negatively report credit?
• What happens to an AOF loan if the business is sold?

Documents

• How do I view and download my loan documents?
• How can a loan amortization schedule be obtained?
• How can a copy of the title be obtained?
• How can the title be released?
• How can a copy of the payoff letter be obtained?
• How can a copy of the paid in full letter be obtained?

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The AOF Loan Service Portal

• What can AOF's Loan Service Portal be used for?
• How do you sign up or log in to the AOF service portal?
• How do you make a payment in the AOF Loan Service Portal?
• How do I edit payments?
• What if there are technical issues in AOF's Loan Service Portal?

Assistance

• Does AOF offer payment deferment?
• Is it possible to refinance a current loan?
• Does AOF offer extensions?
• What assistance does AOF offer when experiencing hardship?
• What is required for an account to be reviewed for assistance?
• What is the time frame for deferral or refinance request?

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Collateral

• The vehicle attached to a loan was involved in an accident. Does this need to be reported to AOF?
• How are borrowers made aware when a vehicle attached to a loan has been repossessed?

Payments

• Is it possible to change my payment due date?
• Can payment be made using Venmo?
• Will a late fee be charged if payment is not made on time?
• How much is AOF's late payment fee?
• What are AOF's payment options?